One of the great things about BetterHelp is the different ways you can communicate with your therapist. The options you have are phone call, live instant messaging, or up-and-back messages similar to email.
I have taken good advantage of all three. Let's take them in order :)
Phone Call. The phone call is free once every month for 20 minutes. (You are welcome to do more phone calls or longer ones for a fee, which is usually less than $30 per 20 minutes.) A recent alternative is a video chat, which works like a Skype call where you can actually see your therapist.
Live Instant Messaging. Schedule a time with your therapist for written up-and-back messages, and have an experience which is similar to IM'ing with programs such as AIM or Skype. It's all through the Betterhelp platform, but you can write up and back quickly with your therapist who will be online and working directly with you.
Written Messages: The simplest method of communicating is writing messages of any length to your therapist that are like e-mail, but again directly through the BetterHelp platform. Then your therapist will reply to you--usually within a day or so. You can write as many messages as you want, asking questions and talking about the important things happening in your life. A good counselor will always make you feel very listened to in their reply.
So what's the best method? It all depends on what you're looking for.
Phone and video chats are best for very important topics, as well as feeling the need for a more direct connection (as we all do sometimes!) The only downsides to the phone call are that it requires scheduling in advance, and also if you're the middle of a valuable conversation, it will usually be best to pay to finish it rather than end the call as the free period nears its finish.
Instant messaging is most valuable for shorter up-and-back questions. For example, let's say you want advice about how to have a difficult conversation with your spouse. You have a lot of small concerns and questions about how this convo may develop and what he might say, and a great format to ask these would be with instant messaging. The one thing to remember with instant messaging is that you do have to wait for your therapist to be available.
My personal preference for most communication is the email-style written messages. These can be as long or short as you want. You can write as much or little as you want, any time day or night. You can ask questions, tell your therapist what's on your mind, or use these in any way that's best for you. Of course there is one tradeoff with this option as well, which is that you will of course have to wait for a reply. But for me, this is my favorite everyday method of using BetterHelp.
How do you like communicating with your BetterHelp counselor?
Hi! My name is Katie. My husband and I are writing this blog to talk about our experiences with BetterHelp online therapy.
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